As long as there are cars and motorcycles on the road, there will always be a demand for auto repair services. But, with competition in the business always getting stiffer, survival in the industry is never guaranteed. But if the following three signs are evident in your business, then relax. You’re doing just fine.
You have adequate equipment in the store.
An auto repair business is as good as its equipment. Having the best talent working for you will do you little good if they don’t have the appropriate tools with which to work. So don’t hesitate to get a Titan 1500xlt motorcycle lift, air compressor, or sand blaster if they will improve service delivery to your clients.
You have glowing online reviews.
Yes, online reviews matter, perhaps far more than you thought. To begin with, 90% of your potential clients will check out your business online before setting foot in your store. If most of what they read is good stuff, you can be assured of a steady flow of clients. But how do you make sure that your online reputation is stellar? By providing legendary customer service, of course, and encouraging customers to review you.
You have many repeat customers.
Clients who’ve had an exceptional experience in your store will always come back for more. When almost every customer you serve offers you more business and even refers you to their friends, then you are doing things right. Of course, you need to appreciate them in return by providing a special discount just for them, or some other sort of incentive.
In business, a dose of healthy paranoia can keep you on toes so that you stay on the right course. The good news is it’s always easy to tell when your efforts are paying off, so you stay motivated.